Shipping Policy
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At Bear Quartz, we aim to ensure a smooth and reliable shipping experience. Please review the details of our shipping policies below:
Domestic Shipping Policy
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Shipment Processing Time
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Orders are processed within 24 hours, excluding weekends and holidays.
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If your order includes items marked as “PRE-ORDER,” processing times may vary.
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Shipping Rates & Delivery Estimates
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Shipping and handling costs are calculated at checkout.
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Please ensure that all shipping details provided are accurate to avoid delays.
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Shipment Confirmation & Order Tracking
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Once your order has been shipped, you will receive a confirmation email with tracking details.
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Make sure to provide a valid email address during checkout to receive these updates.
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Customs, Duties, and Taxes
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Bear Quartz is not responsible for any customs, duties, or taxes assessed on shipments delivered internationally.
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Damages
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All items are thoroughly inspected before shipping.
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Any shipping damages must be reported within 48 hours of receiving your order. Please include your order number and photos of the damage when contacting us.
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International Shipping Policy
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We ship to most international destinations, though some exclusions may apply.
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Please allow additional time for international delivery.
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Be aware that your shipment may be subject to customs duties or fees upon arrival in your country, for which you will be responsible.
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If you have any questions or concerns, feel free to contact us at support@bearquartz.com. We're here to help!
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